Weird service...

After two weeks without phone here at my house Telmex finally repaired our line, I reported it in July 27 and I was told that either that week or next we should have a technician visit our house to check if there was any problem with the line, well no one ever came, my mom reported it again last Tuesday, and she was told the same thing, that a technician would come here before Friday.

And no one came, I do not know what was the problem with our phone since we had internet all this time, it was just the phone that wasn't working. And today we received a call to make sure that our phone was working properly... yes we received a call, but no technician ever came here, and now after two weeks of waiting they just call? I'd like to know what happened, well, I don't care that much, but it was weird since we have no problems with our payments and the phone was fine, and as I already said we had Internet. It is working fine now, and that's what matter, but it took too long, but why do I care? The only reason I use the phone is when I can't use my cellphone or to call for pizza.